Frequently Asked Questions (FAQ)
Welcome to the FAQ page of Magix. Below, you'll find answers to some common questions about our products and services. If you don't see the information you're looking for, feel free to contact our customer support team.
Magix is a consumer electronics brand that specializes in creating high-quality products including microSD cards, USB flash drives, SSDs, USB hubs, USB cables, wall chargers, car chargers, and accessories like laptop backpacks.
Our products are proudly designed in the United Kingdom by European designers who infuse creativity and functionality into each design. As for manufacturing, we work with trusted partners who meet our stringent quality standards.
You can explore our range of products on our website, where detailed specifications and descriptions are provided for each item. If you need further assistance, feel free to reach out to our customer support team for personalized recommendations.
Our products are designed to be compatible with a wide range of devices, including smartphones, tablets, laptops, and more. However, we recommend checking the product specifications and your device's requirements before making a purchase.
We are committed to sustainability and strive to minimize our environmental impact. Our products are designed with durability in mind, and we also make efforts to use eco-friendly materials where possible. Learn more about our sustainability initiatives on our website.
You can sign up for our newsletter on our website to receive updates on new product launches, promotions, and exclusive offers. You can also follow us on social media for the latest news.
Buying our products
You can easily purchase our products through our website's online store. Browse the product categories, select the items you want, and proceed to checkout. Follow the prompts to provide your shipping and payment information, and you're all set.
Our products are also available in diverse retail shops around the UK, contact them and ask for our products.
Magix products are also avaliable on Amazon worldwide.
Yes, we offer bulk and wholesale discounts for certain products. If you're interested in making a bulk purchase, please contact our sales team for pricing and information.
We accept various payment methods, including credit/debit cards and PayPal. Payment options may vary based on your location.
If you need to cancel or modify your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if your order hasn't been shipped yet.
Absolutely! We value feedback from our customers. You can leave reviews for products on our website or contact our customer support team with your suggestions. Your input helps us improve our products and services.
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Yes, we offer international shipping to many countries. During the checkout process, you'll be able to select your country for shipping options and costs.
Once your order is shipped, you'll receive a confirmation email with tracking information. You can use this information to track your package's delivery status.
You can easily track the status of your order by logging into your account on our website. Once logged in, you can view order details, shipping status, and tracking information.
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please review our full return policy clicking here.
We offer a 2 year minimum warranty on our products from the date of purchase. This covers defects in materials and workmanship. Depending of the product this warranty can extend to up to 10 years, please refer to our Warranty page for detailed information.
If you've forgotten your password, you can click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. You'll receive an email with a link to create a new password.
Yes, we have a loyalty program that rewards our valued customers. You can earn promo codes with your purchases and redeem them for discounts on future orders. More details can be found on our Loyalty Program page.
MicroSD cards are widely used for expanding storage in devices such as smartphones, cameras, tablets, and more. However, like any technology, they can experience issues. Below you can find a listo f some of the most common issues with MicroSD cards, including the relative step-by-step troubleshooting:
1. Corruption: One of the most frequent issues with MicroSD cards is data corruption. This can happen due to sudden power loss, improper ejection, or even manufacturing defects. Corruption can lead to data loss or the inability to access the card's content.
• Step 1: Safely eject the MicroSD card from the device.
• Step 2: Insert the card into a card reader on a computer.
• Step 3: Use data recovery software to attempt to recover the corrupted data.
• Step 4: If recovery is successful, copy the data to a safe location.
• Step 5: Format the MicroSD card to see if it can be used again.
2. Read/Write Errors: Read or write errors can occur if the card's contacts are dirty, damaged, or if the card is inserted improperly. This can result in data becoming inaccessible or the card not being recognized by the device.
• Step 1: Remove the MicroSD card from the device and inspect its contacts for dirt or damage.
• Step 2: Gently clean the contacts using a soft, lint-free cloth or a cotton swab dipped in isopropyl alcohol.
• Step 3: Reinsert the MicroSD card carefully, ensuring it's properly seated.
3. File System Errors: The file system on the MicroSD card can become corrupted, leading to issues like files not being displayed properly or the card not mounting at all. Formatting the card can sometimes resolve this issue, but it will result in data loss.
• Step 1: Insert the MicroSD card into a computer's card reader.
• Step 2: Use disk utility or formatting software to check and repair the file system.
• Step 3: If repairs fail or data is unrecoverable, you might need to format the card (losing data in the process).
4. Incompatibility: Some devices might not be fully compatible with certain MicroSD cards. This could result in the card not being recognized, or the device might not function optimally with the card inserted.
• Step 1: Test the MicroSD card on different devices to see if it's recognized.
• Step 2: Update the device's firmware if available.
• Step 3: If the card consistently doesn't work with certain devices, it might be incompatible.
5. Physical Damage: Physical damage, such as bending, cracking, or exposure to water, can render a MicroSD card inoperable. It's important to handle the card with care.
• Step 1: Inspect the MicroSD card for physical damage.
• Step 2: If the card is visibly damaged, there's likely no way to repair it. Replace it with a new one.
6. Wear and Tear: MicroSD cards have a limited number of write cycles. Over time, frequent read and write operations can wear out the card, causing it to become unreliable or fail.
• Step 1: Monitor the card's performance over time.
• Step 2: If you notice increasing issues with data corruption or access, consider replacing the card.
7. Virus/Malware: Like any storage medium, MicroSD cards can become infected with viruses or malware if they are connected to infected devices. These malicious files can disrupt the card's functionality and potentially spread to other devices.
• Step 1: Scan the MicroSD card using reliable antivirus software.
• Step 2: Remove any detected viruses or malware.
• Step 3: If the card is still compromised, consider formatting it to remove any persistent threats.
8. Firmware/Driver Issues: Some devices require specific firmware or drivers to work correctly with certain MicroSD cards. If these are outdated or incompatible, it can cause issues.
• Step 1: Check the device manufacturer's website for firmware updates.
• Step 2: Install the latest firmware or drivers for the device.
• Step 3: Test the MicroSD card again to see if the issue is resolved.
To mitigate these issues, you can take the following steps:
• Safely eject the card before removing it from a device.
• Regularly back up your data from the MicroSD card to another location.
• Avoid exposing the card to extreme temperatures, water, or physical stress.
If you encounter issues with a MicroSD card, you can try troubleshooting steps such as reformatting the card, cleaning the contacts, trying the card in a different device, or using data recovery software in case of data loss. If the card is consistently malfunctioning, it might be time to replace it.
Remember that these troubleshooting steps are meant to address common issues, but there's no guarantee that they will always solve the problem. If you're unable to resolve the issue on your own, you might need to speak with our support team.
Solid State Drives (SSDs), whether SATA or M.2, offer faster performance and greater reliability compared to traditional hard drives. However, they can still experience various issues. Here are some of the most common problems associated with both SATA and M.2 SSDs:
Common Problems with SATA SSDs:
1. Performance Degradation: Over time, SATA SSDs can experience performance degradation due to issues like garbage collection, wear leveling, and TRIM command inefficiencies. This can result in slower write speeds and reduced overall performance.
• Step 1: Check if your SSD's firmware is up to date.
• Step 2: Enable the TRIM command on your operating system for better garbage collection.
• Step 3: Perform a secure erase (if supported) to reset the SSD's performance.
2. Data Corruption: While SSDs are generally more reliable than traditional hard drives, data corruption can still occur due to power outages, improper shutdowns, or manufacturing defects.
• Step 1: Ensure your system's power supply is stable to prevent sudden power loss.
• Step 2: Regularly back up your data to an external source.
• Step 3: Consider using error-checking tools to identify and repair data corruption.
3. Limited Lifespan: SSDs have a limited number of write cycles. Frequent and intensive write operations can cause cells to wear out, leading to the eventual failure of the drive.
• Step 1: Monitor your SSD's health using manufacturer-provided software.
• Step 2: Minimize excessive write operations by moving temporary or cache files to a different drive.
• Step 3: Replace the SSD with a new one if it shows signs of reaching its write cycle limit.
4. Firmware Bugs: Firmware updates are released to address bugs and enhance performance. However, updating firmware incorrectly or using incompatible firmware versions can lead to issues.
• Step 1: Check the manufacturer's website for the latest firmware updates.
• Step 2: Follow the provided instructions to update the firmware correctly.
5. Compatibility Issues: Some older systems or operating systems might not fully support or optimize SATA SSDs, resulting in compatibility issues or limited performance gains.
• Step 1: Consult your motherboard's documentation to confirm compatibility with your SATA SSD.
• Step 2: Update your motherboard's BIOS to the latest version to improve compatibility.
• Step 3: Try your SSD on other devices to check if it works fine
Common Problems with M.2 SSDs:
1. Heat and Thermal Throttling: M.2 SSDs can generate more heat than traditional SATA SSDs due to their compact form factor and higher performance. This can lead to thermal throttling, where the drive slows down to prevent overheating.
• Step 1: Ensure your computer case has proper ventilation and cooling.
• Step 2: Consider adding heat sinks or thermal pads to your M.2 SSD to dissipate heat more effectively.
• Step 3: Adjust your power settings to reduce heat generation when not needed.
2. Incorrect Insertion or Connection: M.2 SSDs require proper insertion and connection to the motherboard's M.2 slot. An improper connection can result in the drive not being recognized or functioning properly.
• Step 1: Power down your system and unplug it from the electrical outlet.
• Step 2: Carefully reseat the M.2 SSD in its slot, ensuring it's securely inserted.
3. Compatibility Issues: Some motherboards might have compatibility issues with certain M.2 SSD models or speeds. This can lead to the drive not working as expected or not being recognized at all.
• Step 1: Check your motherboard's documentation for compatible M.2 sizes and speeds.
• Step 2: Consult your motherboard manufacturer's support or forums for compatibility advice.
• Step 3: Try your SSD on other devices to check if it works fine
4. Limited Space: M.2 SSDs come in different sizes, and some motherboards only support certain sizes. Choosing an incompatible size might prevent the drive from fitting into the M.2 slot.
• Step 1: Verify the M.2 size supported by your motherboard.
• Step 2: Choose an M.2 SSD that matches the supported size.
5. Firmware Problems: Just like with SATA SSDs, firmware issues can affect M.2 SSD performance and stability.
• Step 1: Visit the manufacturer's website for the latest driver and firmware updates.
• Step 2: Follow the provided instructions to update the driver and firmware.
6. Bios/UEFI Settings: Incorrect BIOS/UEFI settings can cause M.2 SSDs to not function correctly. Settings related to SATA mode (AHCI or RAID) can impact drive recognition.
• Step 1: Access your BIOS/UEFI settings during system startup (usually by pressing a designated key, like F2 or Del).
• Step 2: Ensure that the SATA mode (AHCI or RAID) is set correctly for your SSD.
7. Clash with Other PCIe Devices: If the M.2 slot shares PCIe lanes with other devices, conflicts can occur, potentially impacting performance or causing the drive to be unrecognized.
• Step 1: Review your motherboard's manual to understand PCIe lane sharing.
• Step 2: If possible, rearrange other PCIe devices to minimize conflicts.
8. Wear Leveling and Overprovisioning: Some M.2 SSDs might not have sufficient overprovisioning (reserved storage) to optimize wear leveling, potentially leading to faster wear on individual cells.
• Step 1: Use manufacturer-provided tools to monitor your SSD's wear leveling status.
• Step 2: If wear leveling is a concern, consider getting an SSD with more overprovisioning.
To mitigate these issues, you can take the following steps:
Regularly back up your data to prevent data loss.
Monitor SSD health using tools or third-party utilities.
Follow proper installation procedures for both SATA and M.2 SSDs.
Ensure your system's BIOS/UEFI settings are correctly configured for SSDs.
Maintain optimal operating temperatures for M.2 SSDs through proper ventilation or cooling solutions.
If you encounter persistent issues with your SSD, consider reaching out to our Customer Support or seeking professional assistance.
BIOS error codes related to SSDs can vary depending on the motherboard manufacturer and the specific BIOS version. These error codes are often presented as alphanumeric codes or descriptive messages. Here are some general examples of BIOS error codes or messages that might relate to SSD-related issues:
1. "No Boot Device Found" or "Boot Device Not Detected": This error message indicates that the BIOS is unable to detect a bootable device, which could include an SSD. It might be due to a loose connection, incorrect boot order, or a failed drive.
• Step 1: Check the physical connections of the SSD to ensure it's properly connected to the motherboard.
• Step 2: Access the BIOS settings and verify that the SSD is detected in the list of storage devices.
• Step 3: Adjust the boot order in the BIOS settings to prioritize the SSD as the boot device.
2. "Invalid System Disk" or "Non-System Disk or Disk Error": These messages can appear when the BIOS is attempting to boot from an SSD or other storage device that doesn't contain a valid operating system or bootable partition.
• Step 1: Ensure that the SSD has a valid operating system installed.
• Step 2: Check the boot order in the BIOS to make sure the SSD is set as the first boot device.
3. "Disk Read Error Occurred" or "Disk Boot Failure": These messages suggest that the BIOS is encountering issues when attempting to read data from the SSD or the boot sector of the drive.
• Step 1: Access the BIOS settings and confirm that the SSD is recognized as a storage device.
• Step 2: If possible, test the SSD in another system to determine if the issue is specific to the drive.
4. "SMART Error" or "Hard Drive SMART Status Bad": Some BIOSes can display SMART (Self-Monitoring, Analysis, and Reporting Technology) error messages indicating that the SSD has detected issues related to its health, performance, or reliability.
• Step 1: Access the BIOS settings to see if the SMART status of the SSD is reported as "bad" or if there's a SMART error code.
• Step 2: If the SSD reports a SMART error, consider backing up important data immediately and replacing the SSD.
5. "Error Loading Operating System": This error message can indicate that the BIOS is having trouble loading the operating system from the SSD, possibly due to issues with the boot sector, partition table, or file system.
• Step 1: Check the BIOS settings to ensure that the SSD with the operating system is set as the first boot device.
• Step 2: If the issue persists, verify that the SSD's boot sector, partition table, and file system are intact.
6. "CMOS Checksum Error" or "CMOS Battery Failure": While not directly SSD-related, these errors could cause BIOS settings to reset, potentially leading to boot issues or incorrect drive detection.
• Step 1: Check the CMOS battery on the motherboard. If it's depleted, replace it with a new one.
• Step 2: Reset BIOS settings to default and reconfigure them as needed after replacing the CMOS battery.
7. Numeric Codes or Beep Patterns: Some motherboards use numeric error codes or beep patterns to indicate issues during the boot process. These codes can vary widely between motherboard manufacturers and models.
• Step 1: Refer to your motherboard's manual to decode the numeric error codes or beep patterns.
• Step 2: The manual should provide specific troubleshooting steps or suggested actions based on the codes.
It's important to note that SSD-related issues might not always result in specific error codes directly tied to the SSD. Many issues can have generic error messages or behavior that requires further troubleshooting to identify the underlying cause. If you encounter BIOS error codes related to an SSD, here are some steps you can take:
• Ensure the SSD is properly connected to the motherboard.
• Check the BIOS settings to confirm the SSD is detected and properly recognized.
• Verify the boot order in the BIOS settings to ensure the correct drive is set as the boot device.
• Update the BIOS to the latest version provided by the motherboard manufacturer.
• If possible, test the SSD in a different system to determine if the issue persists.
For accurate information on BIOS error codes specific to your motherboard and SSD combination, consult the motherboard's manual, manufacturer's website, or customer support.
Please note that BIOS error codes can be quite specific to your motherboard model and BIOS version. If you're unsure about how to interpret or address a specific error, consult your motherboard's manual, manufacturer's support resources, or community forums for guidance. Additionally, if these troubleshooting steps don't resolve the issue, it might be necessary to seek professional assistance or contact the motherboard manufacturer's customer support.
We hope these FAQs have answered some of your questions. If you need further assistance, don't hesitate to get in touch. Thank you for choosing Magix for your consumer electronics needs.